jalitaka's commitment to responsible gaming
Gaming is for entertainment — but within limits. jalitaka is committed to giving you a safe and enjoyable experience. Our tools and guidelines will help you stay on the right track.
What responsible gaming is and why it matters
Online gaming is a form of entertainment — but like any entertainment, it needs boundaries. jalitaka believes that responsible gaming is not just a policy; it is our fundamental duty to every player. When gaming becomes a source of stress or problems rather than enjoyment, that is when the importance of responsible gaming comes to the fore.
Millions of players across Bangladesh enjoy slots, cricket betting, Plinko and many other games at jalitaka. We want everyone to play while managing their own budget, time and emotions. jalitaka's responsible gaming framework includes deposit limit setting, time-out options, self-exclusion choices and round-the-clock Bengali support.
Remember: gaming should never be a means of repaying debt or a source of income. It is for entertainment only. Never play with money you cannot afford to lose.
Our protective features and services
jalitaka provides these features to keep you safe — all free and available to activate at any time.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once set, it takes effect immediately, and increasing it requires a 24-hour wait — this protects you from overspending in an emotional moment.
Time-Out
If you feel you need a short break, temporarily close your account for anywhere from 24 hours to 30 days. During the break you will not receive any promotional emails and will not be able to log in.
Self-Exclusion
Choose self-exclusion for a longer break. Your account can be closed for 3 months to 5 years or permanently. Reactivating the account during this period is not possible — this is the strongest protection option available.
Reality Check
A notification appears at set intervals to remind you how long you have been playing and to show your wins and losses for the day. This helps you stay aware.
24/7 Bengali Support
For any gaming-related concern, contact us in Bengali via live chat. Our trained support team will help you set up the right tool, at any time.
Keep your family safe
Use a strong password to keep those under 21 away from gaming. Do not share your account details with anyone and do not leave your account logged in on a shared device.
The 21+ age limit is strictly enforced
The minimum age to register at jalitaka is 21. In line with prevailing Bangladesh guidelines and responsible gaming policy, only individuals aged 21 or above may open an account and play at jalitaka.
We verify age at registration and may ask you to present an identity document at any time. If a user provides false information, the account may be cancelled and winnings forfeited.
- National identity card or passport details are verified at registration.
- Withdrawals may be held until age verification is complete.
- Make sure that underage members of your household cannot access your account.
Warning signs of problem gaming
If any of the following signs appear, seek help immediately:
How to activate protective tools
Activate safety features on your account in just a few steps.
Log In
Log in to your jalitaka account and go to "Account Settings" from the top menu.
Responsible Gaming Menu
Find the "Responsible Gaming" section. There you will find deposit limit, time-out and self-exclusion options.
Choose an Option
Set a limit or break duration according to your needs. Any change takes effect immediately.
Get Support
If you have any trouble or need extra help, contact us in Bengali on our 24/7 live chat.
Core guidelines for responsible gaming
Plan your budget
Before you start gaming, decide how much you will spend. This budget should be a small portion of your monthly income — money whose loss will have no impact on your daily life. The minimum deposit at jalitaka is ৳200 — enough to enjoy entertainment.
Set a time limit
Keep a fixed daily time limit for gaming. Use an alarm or timer. Time for family, work or study should never be sacrificed for gaming. Our Reality Check feature will help you with this.
Do not play on impulse
Avoid gaming when you are tired, drunk, angry or feeling low. Making sound decisions is harder in these states and the tendency to bet more increases. After a loss, do not try to "chase" the lost money in anger — this only deepens the problem.
Do not treat gaming as a source of income
Slots, cricket betting or any other game is never a guaranteed source of income. The outcome of every game is random and there is no certainty of winning over the long term. Treat gaming as entertainment — the same way you would enjoy watching a film or following a sport.
Tell your family
The people close to you can support you if they know. Talking openly about gaming reduces the tendency to hide problems. If a family member is concerned about your gaming, listen to them carefully.
We are here if you need help
There is no need to hide a gaming problem. Asking for help takes courage.
jalitaka Live Chat
Contact us directly on our 24/7 Bengali live chat. Our team is always ready to help you set a deposit limit, activate self-exclusion or share any concern. All your information is kept completely confidential.
Contact by Email
Email us for any request or question about responsible gaming. Applications to close an account or requests to change limits can also be made by email. Write to us in Bengali at [email protected].
Frequently asked questions about responsible gaming
Enjoy safely, with responsibility
Start gaming at jalitaka by setting your own limits. We are always here for a safe and enjoyable experience.