jalitaka's Privacy Policy

jalitaka is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously and are committed to protecting their personal information. The purpose of this privacy policy is to clearly inform you about what kind of information jalitaka collects, why it collects it, how it is used, and how it is kept secure.

This policy is consistent with the applicable laws and regulations of Bangladesh. By using the jalitaka website or mobile platform, you are giving your consent to all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

jalitaka may collect the following types of information for various purposes:

2.1 Personally Identifiable Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address
• Mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system
• Browsing activity and session information on the platform
• Gameplay history and transaction logs
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

Records of your conversations, complaints, requests, or questions with our customer support team may be stored and used to improve service quality.

jalitaka collects information in the following ways:

1. During registration and account creation: Information provided when you register on the jalitaka platform.
2. During the verification process: At the time of identity and address verification in accordance with KYC (Know Your Customer) policy.
3. During transactions: Payment-related information provided when making a deposit or withdrawal.
4. While using the platform: Technical information and cookies collected automatically.
5. When contacting customer support: At the time of communication via live chat or email.

jalitaka uses collected information only for the following legitimate purposes:

4.1 Account Management and Service Delivery

To create, manage, and secure your account; to provide gaming services; to process transactions; and to offer bonuses and promotional offers.

4.2 Identity Verification and Fraud Prevention

To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies in line with applicable financial regulations in Bangladesh; to detect and prevent fraudulent activity.

4.3 Communication and Customer Support

To resolve your questions and complaints; to send platform updates, promotions, or important notices. However, you may request to opt out of marketing communications at any time.

4.4 Platform Improvement and Security

To improve user experience and platform performance; to monitor security and prevent cyber threats.

4.5 Responsible Gaming

To implement responsible gaming policies; to verify age (for users aged 21 and above only) and to provide self-exclusion services where needed.

jalitaka does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment service providers: With payment processors such as bKash, Nagad, Rocket, or banks to complete transactions.
• Technology partners: Trusted technology service providers who operate the platform, working under strict confidentiality agreements.
• Legal obligations: In compliance with legal orders from courts or competent authorities in Bangladesh, to meet applicable laws.
• Fraud investigations: With relevant authorities to investigate any fraud or unlawful activity.

Apart from the cases above, none of your information is disclosed to third parties.

Cookies and similar technologies are used on the jalitaka website. Cookies are small text files stored in your browser that help improve the functionality of the platform.

6.1 Use of Cookies

• Essential cookies: To maintain login sessions and ensure the core functionality of the platform.
• Performance cookies: To monitor and improve platform performance.
• Functional cookies: To remember your preferences and settings.

6.2 Cookie Control

You can control or disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important functionality of the platform.

jalitaka has adopted industry-standard technical and organisational measures to protect your information:

• SSL encryption: All data transfers are secured by SSL/TLS encryption.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Access control: Only authorised personnel can access user information within a limited scope.
• Regular security reviews: Regular security audits are conducted to identify potential vulnerabilities.
• Two-factor verification: An additional verification layer is available to protect your account.

However, no digital system is 100% secure. We therefore ask you to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

jalitaka stores your information only for as long as necessary. Generally:

• Information for active accounts is stored for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a specified period in accordance with applicable regulations to meet legal obligations.
• Records of financial transactions are stored in accordance with relevant financial regulations.
• Once the retention period ends, information is securely deleted or anonymised.

As a user of jalitaka, you have the following rights regarding your own personal information:

9.1 Right to Access

You may request to know what information we have collected about you.

9.2 Right to Rectification

If there is incorrect or incomplete information in your account, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted, however this request may not be possible to fulfil if there are legal obligations or ongoing disputes.

9.4 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional emails or messages, you may request to stop them at any time.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email ([email protected]) or via 24/7 live chat. We will respond to your request within a reasonable time.

jalitaka provides services only to individuals aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of registration, and if we become aware that information from a minor has been collected, that account will be immediately closed and the relevant information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact us immediately.

jalitaka may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you by email or through a platform notification. Continuing to use the platform after an update is considered your acceptance of the revised policy.

The "Last Updated" date at the top of this page will always show the date of the most recent version. We recommend that you review this policy regularly.

If you have any questions, concerns, or information-related requests about this privacy policy, please contact us through the following: