jalitaka Terms and Conditions

1 General Introduction

jalitaka is an online gaming platform in Bangladesh that provides users with various gaming entertainment services. This terms and conditions document ("Terms") forms a binding agreement between jalitaka and all registered members of the platform ("Users").

In these terms, "jalitaka", "we", "our" or "platform" refers to the jalitaka.lat website and all related services. "User", "you" or "your" refers to any person who has registered on our platform or is using our services.

By using our platform, you acknowledge that you have read, understood and agreed to these complete terms. If you have any questions about jalitaka's terms and conditions, please contact us via 24/7 live chat.

1.1 Scope of Services

jalitaka provides the following services:

• Online slots and casino games
• Sports betting — particularly cricket, football and kabaddi
• Live casino services
• Plinko and roulette games
• Financial transactions via bKash, Nagad, Rocket and bank transfer

2 Account Registration and Eligibility

2.1 Age Requirement

To create an account and use services on jalitaka, you must be at least 21 years of age. This platform operates for users aged 21 and above only. We may request a copy of your identity document at any time to verify your age.

2.2 Registration Requirements

You must meet the following conditions when registering an account:

• You must provide accurate and valid personal information (name, date of birth, phone number, email).
• Each person may create only one account — creating multiple accounts is strictly prohibited.
• You must be a resident of Bangladesh or be located in Bangladesh.
• The payment method you use must be registered in your own name.

2.3 Geographic Restrictions

jalitaka primarily provides services to Bangladeshi users. Registering or using the platform from regions where online gaming is legally prohibited will be considered a violation of these terms.

3 Account Security

3.1 Password and Login Details

It is your responsibility to keep your jalitaka account login details (username and password) completely confidential. You are personally responsible for all activities carried out from your account.

• Use a strong password — at least 8 characters, combining uppercase and lowercase letters.
• Do not share your login details with anyone else.
• If you suspect unauthorised access to your account, contact us immediately via live chat.
• Make sure to log out after using your account on a public device or network.

3.2 Account Verification (KYC)

To ensure secure transactions and prevent fraud, jalitaka may initiate an identity verification (KYC) process at any time. You may be asked to submit your national ID card, birth certificate or other documents as part of this process. jalitaka reserves the right to hold withdrawals until KYC is completed.

4 Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods are accepted for making deposits on jalitaka:

• bKash — Instant processing
• Nagad — Instant processing
• Rocket — Instant processing
• Bank Transfer — Dutch-Bangla, City, BRAC, Islami and Sonali Bank along with other scheduled banks

4.2 Withdrawal Rules

The following conditions apply to withdrawal requests:

• Minimum withdrawal: ৳500 per method.
• Withdrawals can only be made via the same method used for the deposit.
• The withdrawal process is generally completed within 30 minutes to 3 hours.
• Account verification must be completed before withdrawals can be made.
• Withdrawal from bonus funds is only possible after fulfilling the applicable wagering requirements.

4.3 Transaction Cancellation and Refunds

Deposit or withdrawal transactions that have already begun processing generally cannot be cancelled. If there is an error in a transaction, please contact our support team immediately via live chat.

5 Bonuses and Promotions

5.1 Welcome Bonus

jalitaka offers new members a 100% bonus on their first deposit, up to a maximum of ৳20,000. A 15x wagering requirement applies to this bonus.

5.2 Bonus Usage Terms

• The welcome bonus can be received only once on the first deposit.
• The wagering requirement for the bonus must be fulfilled within 30 days of receiving the bonus.
• Another bonus cannot be activated while one bonus is already active.
• Bonus funds cannot be transferred to another account.
• jalitaka reserves the right to change or cancel promotional offers at any time.

5.3 VIP Program

jalitaka's VIP program has three tiers — Bronze, Silver and Gold. A weekly cashback benefit is provided at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.7% weekly cashback.
• Gold: Up to 1.0% weekly cashback.

You can advance to a higher VIP tier through regular gaming activity. The cashback amount and payment schedule may change.

6 Gaming Rules

6.1 Fair Play Policy

jalitaka is committed to ensuring a fair and transparent gaming environment. All games used on our platform operate in accordance with SSL encryption and fair play principles. The outcome of each game is determined by a Random Number Generator (RNG).

6.2 Technical Issues

If a server problem or internet disconnection occurs during a game, jalitaka will settle the transaction based on the last valid game status. However, jalitaka is not liable for losses caused by technical faults.

6.3 Software and Bet Voidance

Any attempt to gain an unfair advantage using automated software, bots, scripts or gaming systems will result in permanent account closure and forfeiture of any associated winnings. jalitaka also reserves the right to void winnings obtained due to an obvious software error.

7 Responsible Gaming

jalitaka places the highest priority on responsible gaming. We believe gaming is an entertainment activity, not a source of income.

7.1 User Limits

Users can use the following tools to manage their gaming activity:

• Deposit Limits: Set a maximum daily, weekly or monthly deposit amount.
• Self-Exclusion: Temporarily close your account for a set period.
• Cooling-Off Break: Take a gaming break from 24 hours up to 6 weeks.
• Permanent Exclusion: Request permanent closure of your account.

If you are experiencing gambling-related problems, contact our 24/7 support team via live chat or read the responsible gaming guide.

8 Prohibited Activities

The following activities are strictly prohibited on the jalitaka platform:

• Money laundering or using funds from illegal sources.
• Creating or operating multiple accounts.
• Using a third party's payment method.
• Fraudulent behaviour or exploiting any game or system.
• Using automated software or bots.
• Coordinated betting to fulfil bonus conditions (Bonus Abuse).
• Threatening or abusive behaviour toward other users or jalitaka staff.
• Exploiting any vulnerability or technical error in the platform for personal gain.

9 Privacy and Data Protection

jalitaka places great importance on the protection of your personal information. We use SSL encryption technology to keep all your personal and financial information secure.

We never sell your information to third parties. However, information may be shared to fulfil legal obligations or for the purpose of investigating fraud. Full details of how your information is used can be found in our privacy policy.

9.1 Cookies Policy

Our website uses cookies to provide effective services. If you continue using the site, you will be considered to have agreed to the use of cookies. You can manage cookies from your browser settings.

10 Limitation of Liability

jalitaka makes every effort to operate a safe and reliable platform. However, jalitaka is not liable in the following cases:

• If a game is interrupted due to internet disconnection or device issues.
• If a transaction is affected by delays or issues from a third-party payment provider.
• If the service is temporarily unavailable due to unexpected technical issues or server maintenance.
• If account information is exposed or misused due to the user's own negligence.
• Force majeure situations (natural disasters, government directives, etc.).

In any situation, our maximum liability will be limited to the value of the relevant transaction.

11 Account Closure & Suspension

11.1 Closure by jalitaka

jalitaka may suspend or close an account without prior notice in the following situations:

• Violation of any provision of these terms and conditions.
• If fraudulent or suspicious activity is identified.
• Providing false identity or information.
• Instructions from legal or regulatory authorities.

11.2 Closure by the User

You may request to close your account at any time by contacting our support team. Any valid balance will be withdrawn before the account is closed; wagering conditions apply to bonus funds.

12 Changes to Terms

jalitaka reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified via their registered email or through a notice on the platform.

If you continue using the platform after changes are made, you will automatically be considered to have agreed to the new terms. Therefore, it is recommended that you visit this page regularly.

12.1 Contact

If you have any questions or complaints about these terms and conditions, please contact us through the following:

• Email: [email protected]
• 24/7 Live Chat (in Bengali): available from any page on the site